Privacy Policy

1. Introduction

At BlackPearl Events ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management and ticketing platform.

By using BlackPearl Events, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information (display name, photo)
• Bank account details for payout processing
• Event organizer information
• Support ticket communications

2.2 Transaction Information

When you make purchases on our platform:

• Ticket purchase details and order history
• Payment information (processed securely through Paystack)
• Event attendance and check-in data

2.3 Usage Information

We automatically collect certain information about your use of our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and platform interactions
• Event browsing and search history
• Analytics data for platform improvement

2.4 Content Information

• Event descriptions and promotional materials
• Gallery images and media uploads
• User-generated content and reviews

3. How We Use Your Information

We use the collected information for the following purposes:

• Platform Operation: To provide, maintain, and improve our services
• Account Management: To create and manage user accounts
• Payment Processing: To facilitate ticket purchases and organizer payouts
• Event Management: To enable event creation, promotion, and attendance tracking
• Communication: To send transactional emails, notifications, and support responses
• Analytics: To understand user behavior and improve our platform
• Legal Compliance: To comply with applicable laws and regulations
• Security: To detect and prevent fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment processors (Paystack) for transaction processing
• Cloud hosting providers for data storage
• Analytics providers for platform improvement
• Email service providers for communications

4.2 Event Organizers

When you purchase tickets, relevant information is shared with event organizers for:

• Guest list management
• Check-in processing
• Event communication

4.3 Legal Requirements

We may disclose information if required by law or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through certified providers
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

You can request access to your personal information and obtain a copy in a portable format.

6.2 Correction

You can update or correct your personal information through your account settings.

6.3 Deletion

You can request deletion of your personal information, subject to legal and legitimate business requirements.

6.4 Marketing Communications

You can opt out of marketing communications at any time.

6.5 Data Portability

You can request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us through our support system.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

8. Third-Party Services

Our platform integrates with third-party services. These services have their own privacy policies, and we encourage you to review them:

• Paystack: Payment processing and financial data handling
• Firebase: Authentication and data storage
• Analytics Providers: Usage analytics and performance monitoring

9. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Event data and transaction records are typically retained for accounting and legal compliance purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Through our in-platform support system
• Via email at our contact information
• Through the contact details provided on our platform